LONDON (AdAge.com) -- Consumers are turning to mobile handsets to purchase everything from gift vouchers to flat-screen TVs, and retailers around the world are struggling to keep up with the pace of change.
John Lewis announced this week that it was launching a mobile-optimized version of its highly successful website.
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In the U.K., mainstream retailers are ahead of the curve in developing mobile websites and apps in order to harness the potential of m-commerce, which technology analyst Ovum predicts will bring in $41 billion in global revenues by 2014, up from $7.7 billion in 2007.
Scott Seaborn, head of mobile technologies at Ogilvy Group U.K., reports that one unnamed U.K. High Street retailer estimates that it loses 12% of sales from people who purchase via a mobile channel while still in-store. He said, "The boundaries are beginning to blur between using a handset and a laptop. Mobile is becoming so significant in human behavior."
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